Job Description
CANDIDATE MUST HAVE STABLE INTERNET CONNECTION WITH REQUIRED BANDWIDTH.
Key Responsibilities:
- Proficient in all knowledge base requirements.
- Manage high volume of inbound calls, emails and SMS.
- Identify client needs, research issue and provide solutions and/or alternatives.
- Meet and/or exceed quality guidelines and key performance criteria.
- Work across the organization as needed to resolve client requests.
- Effectively communicate how to use any of our customer facing tools.
- Perform other task and duties as requested by management.
- Become proficient in all platforms, systems, and tools used to maintain carrier/client, records, transactions, documentation and relevant data.
Skills:
- Excellent oral and written communications skills, particularly in a phone, email or chat context.
- Attention to detail and follow-through.
- Demonstrated ability to adapt in a changing environment.
- Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment.
- Demonstrated experience being a customer-focused, service-oriented professional.
About Us:
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.