Customer Service Specialist

Customer Service Specialists work primarily on the phone connecting with WEX Fleet customers. They often manage over 75 calls a day. Our teams are available 24/7 to support active accounts, answer account maintenance, online support, and billing questions, along with responding to general inquiries.

Essential Duties:

• Responsible for answering incoming calls and engaging with our customers over the phone
• Customize interactions to the individual customer’s personality and situation (remember our customers are on the move; hold-ups delay their success)
• Meets monthly customer service statistical goals and quality standards within 90 days of the representative’s hire date
  
  • 85% average quality scores
  • 90% schedule adherence
• Being the one point of contact for problem-solving
• Utilizing up to 10-15 systems, often multi-tasking with multiple systems on each phone call
• Prescribing the fastest and easiest resolution to the problem
• Influence customers for a win-win solution
• Educate customers on other alternatives or features not already considered
• Lead with excellent written and verbal communication skills

Position Requirements:

• Availability to high-speed internet
• Must have a private workspace
• Willingness to work a flexible schedule that includes weekends, possible holidays and occasional overtime. As long as our customers are there, we’ll be there.
• Familiarity with Google Workspace